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| Shipping & Returns |
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We do not accept returns. Please send us an e-mail with any questions or concerns before you place your order. We are more than happy to make sure your order is placed correctly. Once an item is embroidered, no changes can be made.
Many of the items that we offer are made to order. Therefore, it is very important that you check and double check your order before you submit it to us. Please make sure that you have chosen the proper order for the letters in the monogram as well as checking your spelling. Please refer to our Monogram Instructions page for help with the correct order of the letters for monograms or initials. Feel free to use the Comments Box when checking out to give us more specific instructions.
If your product arrives damaged, please keep all original packaging intact and contact us via email within three days of receiving your order.
Production time will vary depending upon which type of item you have ordered. Most items will ship within 10 days. If your order is going to be delayed, we will notify you via e-mail and advise you of the approximate revised ship date. If there is a specific date that you need your order to arrive, please indicate this in the Comments Box prior to completing your checkout. We suggest you choose an expedited shipping option to ensure it arrives by a specific date.
Our Shipping is handled by UPS only. We cannot ship to P.O. Boxes. We are currently shipping to addresses within the United States only. If you are outside of the United States, please e-mail us and we will see what we can do. All orders ship from Southern California. UPS Ground transit times vary from 2-6 days (excluding Holidays and weekends). |
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